Frequently Asked Questions

A POS system is a software package that is frequently packaged with an accompanying compatible hardware package used to organize and operate your business. The software links your customer service, inventory, accounting, payroll, and other departments within one program, which helps centralise your administrative tasks.

Using a POS is tremendously time-saving and efficient compared with the alternative of using separate software to manage each area. It can also improve the customer experience with efficient sales programming, reduce waste with automated inventory reconciliation and expiration and ordering alerts, and prevent theft.

The cost of a POS depends on the complexity, quantity and number of users of the software and hardware. Additional fees can also be applied as a scanner, cash drawer, printer and an extended warranty. The return on investment for a POS is consistently positive, which is the reason most businesses use one. It will help your organisation grow, which will eventually compensate for additional cost.

The needs of our customers change and grow each day, and we are committed to evolving our products and services, to deliver value to our customers today while helping them prepare for tomorrow. At H&L we are committed to leveraging technology and methodologies with cloud products for hospitality venues being front of mind.

H&L Exceed POS will continue to work, as it can still process sales even during a server interruption. When the connection re-establishes, the data from the offline transactions are uploaded to the memory for use in transaction details and reports.

Please note that some functionalities will not work, like charging sales to debtor accounts or updating tables, as they both require the server.

If the current software can export customer and inventory details, it is possible to transfer the data into your new system, but each case would need to be evaluated individually.

H&L POS is in partnership with some of the best hospitality hardware suppliers in the world. Anything from top of the range touchscreens and Versaterm tills to proximity equipment, printers, and barcode scanners can be provided for and all hardware comes with a 12-month warranty.

You can buy all of your consumables from our Online Store and when you do you will receive our discounted prices. If you are looking for something that is not listed, please contact your account manager for pricing and availability.

Orders are currently only accepted from within Australia.

Depending on what works best for you, we have options below.

• H&L Client Portal is a free resource for training and showcase videos, allowing you to learn what you need to know, whenever you want to learn it.
• H&L Support is available 24/7 to support urgent issues that affect trade. You can get in touch with them via email at [email protected] or by phone at +61 1800778340.
• H&L Sales are here to help you make the right decision about how you get up and running. Get in touch with them via [email protected] or by phone at +61 1800778340.