H&L POS Systems for Hotels & Pubsmake customer service a breeze
H&L’s Hotel & Pub POS will give you the edge you need to stand out in customer service. From taking orders at the bar to the final interaction with your customers, when your POS is robust, smart and integrated, your operation runs like clockwork. Equip your staff with the best Hotel & Pub POS system out there so that exceptional customer service becomes the norm.
Meet your customers' needs
- Choose between Restaurant and Bistro Mode
- Automated docket printing, order, pay and complete
- transaction at counter or tables
- Split bills by seat number, items on a bill and across
- multiple table accounts
- Order and pay from anywhere
- 24x7 online booking – no third party fees
Build customer loyalty
Create promotions
your customers can mix and match items for a discount or set price
Grow your membership
design and customise your own rewards program
Package Meal Deals
create groups of items to be sold at a set price with substitutes as requested.
Easy to use for new and existing staff
Design your keyboard
increase speed of service by using visual images to create effective navigation
Public holiday surcharges
surcharges can be managed seamlessly
Staff messaging
an inbuilt function to communicate with your staff as they log onto the POS to keep communication transparent.
Stock levels & cash flow reports
Track your stock
easily manage your venue's inventory, purchases, costs, pricing, promotions, specials, and more
Available Portions feature
this is an additional feature that can be set for a special menu item to track against the POS until the item is sold out, such as how much fish is left to supply the special fish burger orders on Fridays.
Gather a snapshot of current activity
keep an eye on cash in the tills, open tables, what products are selling and staff productivity.
Frequently Asked Questions
A hotel and pub POS (Point of Sale) system is a software and hardware solution that manages sales, orders, and operations across hospitality venues. More than just payment processing, a good point of sale system will connect every part of your business.
A hotel and pub POS should include several important capabilities that support the daily operations of your business, including:
- Real-time reporting gives businesses instant access to sales data, performance metrics, and trends. Dashboards show which items sell best and your peak hours of business.
- Inventory management tracks stock automatically as items are sold. The system sends alerts when supplies run low so you can easily stay on top of your venue’s inventory, purchasing, costs, pricing, promotions, specials, and more.
- Staff management tools handle employee scheduling, time tracking, and performance monitoring. An inbuilt function with H&L’s POS allows managers to communicate with staff as they log onto the POS to keep communication transparent.
- Payment processing accepts multiple payment methods, including credit cards, mobile wallets, and contactless options. Hotel guests can charge purchases directly to their room.
Most modern systems integrate with popular accounting platforms through direct connections or third-party tools. H&L POS integrates with various different accounting software including QuickBooks, Xero and Myob. Check out the full list of accounting integrations.
Setting up a POS system for your pub or hotel can take anywhere from a few weeks to a couple of months, depending on your venue size, setup complexity, and how much customisation you need. H&L POS is purpose-built for hospitality, which means a smoother, faster implementation process from the start.
Yes, even if the server goes down, H&L Exceed POS keeps the tills running. You can still process sales behind the bar or out in the beer garden without interruption. Once the connection is restored, all offline transactions sync back into the system for accurate reporting. Just keep in mind that certain features, like updating tables or charging to accounts, won’t be available until you’re back online.
When choosing a POS system for your pub or hotel, look for one that can handle multiple areas all from one platform. It should support fast, reliable service during peak hours, offer real-time inventory tracking, and integrate with your other software. Flexibility, ease of use, and strong local support are also key to keeping your operations running smoothly.
Yes, H&L POS is built to handle every part of your venue, whether it’s the bar, bistro, beer garden, or bottle shop. It keeps everything connected behind the scenes, so your team can take orders from wherever your customers are, and keep service running smoothly.
Hotel POS Case Study
The Mercantile Hotel, The Rocks NSW
Mick loves H&L’s ease of use, and ease of communication when it comes to his venue. His passion for quality customer service ensures that patrons continually return, with smiles on their faces.
Hear what Mick has to say about H&L and how our system has ensured fluent service.
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